HelpDesk full changelog

Improvements and new features:
Added support for using ChatGPT via Azure OpenAI
API enhancement: /api/UpdateUser now supports setting/unsetting user admin status
Made category description more visible on the new ticket page
Bug Fixes:
Fixed image pasting from Outlook
Fixed issue where adding subtickets and linking didn't refresh cache
Removed ETag caching due to conflicts with various updates (time spent, etc.)

Improvements and new features:
Added "time spent" log for every ticket - shows how much time each user logged, and for which status
Added option to close tickets "silently" via automation rules
More flexible ticket scheduling options: "Every N days/weeks/months"
Added tags to Summary Report for each ticket
Added support for customizing the header text color
Added "Disable Ticket Sharing" setting
Added bulk-edit idea status
Show ticket subscribers right away, without the need to click "Reply"
WhatsApp - proper support for incoming images
?? Performance Enhancements:
Optimized grid filtering by tag (was one of the slowest queries)
Limited full text search results to top 500 for better performance
Improved SQL Search performance with optimized query execution plan
?? Security and Permission Updates:
Added user-agent validation to satisfaction rating links
If an admin disables 2FA for a user, it no longer affects admin's own 2FA
Improved email deliverability by limiting attachment sizes
?? User Interface Improvements:
Moved saved filters to sidebar
Prettier "x" icon in tags/badges
Improved responsive design for screens up to 1366px
Added proper border styling when grid filter is active
Close KB and canned response dropdowns after pressing "Enter" or posting
?? Email and Communication:
Fixed images appearing as links in reply emails
Improved detection of useless Outlook signature images
Several fixes for Outlook not grouping Helpdesk replies into threads
Added a note when converting tickets to replies for clarity
?? Bug Fixes:
Fixed downloaded files having "%20" instead of spaces on Mac OS
Fixed bug in "show last comments" in reports
Restored "back" button in new ticket category selector
Fixed location custom fields in new-ticket
Fixed carousel links in attachments thumbnail

Most notable new design improvements:
Reintroduced custom header color
Fixed styling for the selected KB category
Improved sorting of ticket search results
Standardized size for default avatars and picture avatars; enhanced avatar upload popup
Enhanced keyboard navigation in canned responses and KB article dropdowns
KB: Added sticky table of contents
New UI now default for anonymous users
Removed search/title on small screens (as in old design, per user request)
Added "Show original email" to "More" menu
Implemented numerous accessibility improvements for screen readers in the new design
Corrected text indentation in the new design
Fixed sorting in the "Tech stats" report
Resolved issue with sorting grid by status
Adjusted copy button color in dark mode
Addressed issue of long subjects breaking screen layout
Fixed columns, sort by and filter dropdowns on mobile
Various other fixes and improvements
Additional enhancements:
New automation rule "Update ticket body"
"Merge with previous ticket" automation now also allows converting to a reply
API/subtickets now retrieve all tickets, regardless of permissions (matching UI behavior)
Email addresses for new ticket subscribers are now trimmed
Added ability to insert full KB article text (not just link) from KB-Bot auto-suggestion
Automation: New option to auto-merge new tickets into previous tickets with the same subject
Resolved issue of empty ticket body from email
Included Snipe-IT asset name in search suggestions
Implemented email deliverability improvements
Users without permissions for a KB article are now redirected to the login page instead of receiving a 404 error
Summary report filtering by tech now includes secondary assignees

Most notable new design improvements:
Reintroduced custom header color
Fixed styling for the selected KB category
Improved sorting of ticket search results
Standardized size for default avatars and picture avatars; enhanced avatar upload popup
Enhanced keyboard navigation in canned responses and KB article dropdowns
KB: Added sticky table of contents
New UI now default for anonymous users
Removed search/title on small screens (as in old design, per user request)
Added "Show original email" to "More" menu
Implemented numerous accessibility improvements for screen readers in the new design
Corrected text indentation in the new design
Fixed sorting in the "Tech stats" report
Resolved issue with sorting grid by status
Adjusted copy button color in dark mode
Addressed issue of long subjects breaking screen layout
Fixed columns, sort by and filter dropdowns on mobile
Various other fixes and improvements
Additional enhancements:
New automation rule "Update ticket body"
"Merge with previous ticket" automation now also allows converting to a reply
API/subtickets now retrieve all tickets, regardless of permissions (matching UI behavior)
Email addresses for new ticket subscribers are now trimmed
Added ability to insert full KB article text (not just link) from KB-Bot auto-suggestion
Automation: New option to auto-merge new tickets into previous tickets with the same subject
Resolved issue of empty ticket body from email
Included Snipe-IT asset name in search suggestions
Implemented email deliverability improvements
Users without permissions for a KB article are now redirected to the login page instead of receiving a 404 error
Summary report filtering by tech now includes secondary assignees

A lot of fixes for the new design
Snipe-It: Added an ability to remove an asset from a ticket
Snipe-it: Show asset name in search suggestions
Add a system comment note when adding or removing secondary assignees
Do not show for-techs attachments when forwarding tickets (not sent anyway)
Option to include admins in round-robin assign automation
Allow setting due date with TIME when creating new ticket
Don't send KB updates to deactivated users
When merge/linking tickets, show user's tickets first, then their company tickets
Do not pre-fill subticket with parent ticket info it category template is specified

Added "DeleteFile" API method
Fixed Summary report missing custom field filters after building (breaks CSV export etc)
Ability to whitelist entire domains form "useless email" filter
Increased maximum SMTP username length from 50 to 200 characters
Fixed "ForTechsOnly" comments in the API fixes
Proper fix for searching in comments when using top search bar
Reflect live status/priority changes in fixed ticket header
New API - "RemoveAssetFromTicket"
API/Asset now returns proper ticket count and ticket list assigned to an asset
Strip HTML when improving reponse via GPT

Support for Gmail via OAuth
Increased search field max length
Indicate in which category on-behalf ticket was created if no permissions
Fixed rare SMTP error when connecting an O365 mailbox via oAuth
Prevent double-encoding HTML in automation POST (fixes MS Teams integraiton for those who use it via Rules)
If a user logs in via SAML/SSO - do not force them to enable 2FA (if enforced), handled by IdP
API/Stats can now return ticket statisticis for current user (see the docs)
Updated MS Teams integration to the new "Workflow" webhooks
Include "for technicians only" badge in KB article search results
Proper date/time custom fields formatting when exporting to CSV/Excel
Added KB subject to the "new article" email notification
API: Added "returnFullTicket=true" parameter to GET ParentTicket that returns all ticket details
New API method: GET AssetCustomFields
Fixed: "Takeover" notification to other techs missing Body sometimes
Searching in replies is now on by default
Search improvements to show more relevant results
Prevent new ticket template overriding subticket body
Added Italian support to forwarded message detection (when subject starts with "I:")
When editing an Asset - show old + new values in the change log
Ability to require 2FA for admins and technicians only
Show changes in "time spent" made by a tech or by an automation rules in the ticket feed. Auto timer changes are not shown
Reverted the "Thread-Topic" header, messes up with ticket ID in the subject in Outlook
Added secondary emails to /api/user endpoint