Looking for an easy-to-use helpdesk software solution for your business? Look no further than HelpDesk by JitBit Software. This Windows 7 software provides a simple and efficient way to manage customer support requests, track progress, and resolve issues quickly. The intuitive user interface and powerful features make it the ideal tool for any organization looking to streamline their customer service process. With HelpDesk, you can focus on providing exceptional service and delivering real results to your customers. Download it today and discover how easy it is to manage your helpdesk.

Jitbit HelpDesk is a web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use.

Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time.

A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application (using the web-interface or by sending an email to "email"). Help desk technicians, responsible for the ticket category (for example, email-engineer for email issues, or webmaster for website-related issues etc) are notified of the new issue, and "take" it (or are assigned by the administrator). Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.

New Release
Improvements and new features:
Added support for using ChatGPT via Azure OpenAI
API enhancement: /api/UpdateUser now supports setting/unsetting user admin status
Made category description more visible on the new ticket page
Bug Fixes:
Fixed image pasting from Outlook
Fixed issue where adding subtickets and linking didn't refresh cache
Removed ETag caching due to conflicts with various updates (time spent, etc.)
[ HelpDesk release history ]

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