Looking for an easy-to-use helpdesk software solution for your business? Look no further than HelpDesk by JitBit Software. This Windows 7 software provides a simple and efficient way to manage customer support requests, track progress, and resolve issues quickly. The intuitive user interface and powerful features make it the ideal tool for any organization looking to streamline their customer service process. With HelpDesk, you can focus on providing exceptional service and delivering real results to your customers. Download it today and discover how easy it is to manage your helpdesk.

Jitbit HelpDesk is a web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use.

Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time.

A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application (using the web-interface or by sending an email to "email"). Help desk technicians, responsible for the ticket category (for example, email-engineer for email issues, or webmaster for website-related issues etc) are notified of the new issue, and "take" it (or are assigned by the administrator). Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.

New Release
Most notable new design improvements:
Reintroduced custom header color
Fixed styling for the selected KB category
Improved sorting of ticket search results
Standardized size for default avatars and picture avatars; enhanced avatar upload popup
Enhanced keyboard navigation in canned responses and KB article dropdowns
KB: Added sticky table of contents
New UI now default for anonymous users
Removed search/title on small screens (as in old design, per user request)
Added "Show original email" to "More" menu
Implemented numerous accessibility improvements for screen readers in the new design
Corrected text indentation in the new design
Fixed sorting in the "Tech stats" report
Resolved issue with sorting grid by status
Adjusted copy button color in dark mode
Addressed issue of long subjects breaking screen layout
Fixed columns, sort by and filter dropdowns on mobile
Various other fixes and improvements
Additional enhancements:
New automation rule "Update ticket body"
"Merge with previous ticket" automation now also allows converting to a reply
API/subtickets now retrieve all tickets, regardless of permissions (matching UI behavior)
Email addresses for new ticket subscribers are now trimmed
Added ability to insert full KB article text (not just link) from KB-Bot auto-suggestion
Automation: New option to auto-merge new tickets into previous tickets with the same subject
Resolved issue of empty ticket body from email
Included Snipe-IT asset name in search suggestions
Implemented email deliverability improvements
Users without permissions for a KB article are now redirected to the login page instead of receiving a 404 error
Summary report filtering by tech now includes secondary assignees
[ HelpDesk release history ]

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